Added to your trip list

Booking & voucher policy

What arrives after you pay, how quickly, and what to do if it does not. Last updated July 2026.

In short
Xeneva sells travel services. Nothing is posted or couriered, there is no delivery address and no delivery charge. Your travel voucher arrives by email within minutes of payment.

1. What you receive

Every confirmed booking gets:

  • A travel voucher with your booking reference, the journey, the date, traveller numbers and the operator's contact details.
  • A GST invoice showing the amount paid and the 5% GST included within it.
  • A confirmation page you can print or save, reachable at any time through Track booking.

2. How and when it is delivered

StepWhen
Payment clears through MMADPayImmediately
Confirmation page shows your voucherWithin seconds
Voucher and GST invoice emailedUsually under 1 minute, always within 30 minutes
Operator confirms your pickup timeThe day before you travel

Delivery is by email only, to the address you entered at checkout. This is why we ask you to check it carefully — a typo there is the single most common reason a voucher does not arrive.

3. Why we ask for a billing address

Not for delivery. A GST invoice must carry the recipient's address, city, state and PIN code, so we collect them at checkout for that purpose alone. Nothing is ever sent to it.

4. If your voucher has not arrived

  1. Wait 30 minutes — gateway confirmation is occasionally delayed at the bank's end.
  2. Check Spam, Promotions and any filtered folders.
  3. Open Track booking and enter your reference. If the booking shows there, it exists and is confirmed regardless of the email.
  4. Still nothing? Contact us with your reference and we will resend it, or correct the address if it was mistyped.

Do not pay again. If your bank has debited you, the booking exists — a second payment only creates a duplicate we then have to refund.

5. Re-sending and correcting a voucher

We will resend a voucher at any time before your travel date, at no charge, to the original email address or to a corrected one after we verify the booking is yours.

6. Where we operate

Journeys currently run in Delhi, Agra, Jaipur, Jodhpur, Udaipur, Jaisalmer, Mumbai and Goa. Bookings may be made from anywhere in the world; payment is by UPI in Indian Rupees. For a city not listed, ask us — we can often arrange it directly.

7. What you need on the day

  • Your voucher, on a phone or printed.
  • Valid photo identification for each traveller.
  • Any permit specific to your journey, where the listing says one is required.
  • A working mobile number — your driver or guide calls it on the day.

8. Cancellations

Covered separately in our Cancellation & Refund Policy.

9. Questions

Contact us or email support@xenevatravels.com with your booking reference and we will pick it up within one working day.