Questions, answered plainly.

By UPI, through MMADPay. Pick any UPI app at checkout — Google Pay, PhonePe, Paytm, BHIM or another — and approve the payment there. We never see your UPI PIN, card number or bank credentials.

Yes. The payment runs inside an encrypted MMADPay session and the money moves directly between your bank and ours. This site never stores payment credentials.

5% GST is already inside every price you see, as required for tour operator services. There is no booking fee and nothing is added at the last screen — the total on the checkout page is exactly what leaves your account.

Usually a daily UPI limit, a timed-out approval, or the app closing before the PIN was entered. Nothing is charged when a payment fails. Go back to your trip list and try again, or use a different UPI app.

Yes, within the window shown on the listing. Most journeys have free cancellation, and dates can usually be moved once at no charge. See our Cancellation & Refund Policy for the exact terms.

Yes. A GST invoice is emailed with your voucher, addressed to the billing details you entered at checkout. That is why we ask for a billing address even though nothing is shipped.

By email, as a travel voucher, sent the moment your payment clears — normally within a minute. Your confirmation page also shows the voucher and you can print it from there.

Give it 30 minutes, then check Spam and Promotions. Your booking is safe either way: open Track booking with your reference and the voucher is there. If you still cannot find it, contact us and we will resend it.

As soon as payment clears. Confirmation is not conditional on availability — if a journey is listed and bookable, the slot is yours.

Show it on your phone. Your driver or guide already has your name and pickup point, and the operator will have messaged you the day before to confirm the exact time.

No. Xeneva sells travel services, not goods — there is nothing to ship and no delivery charge. Everything you need arrives by email.

Free cancellation applies to most journeys up to the cut-off shown on the listing, typically 24 to 48 hours before the start. Multi-day tours, rail journeys and camps have longer windows because rooms and berths are held in your name. The exact terms are in the Cancellation & Refund Policy.

We acknowledge a refund request within 2 working days and initiate approved refunds within 5 working days. Your bank then takes a further 5 to 7 working days. Refunds always go back to the account you paid from — we do not issue credit notes.

Call the operator number on your voucher first, because most problems are fixable on the spot. If it is not resolved, contact us with your booking reference and we will take it up directly with the operator.

Usually yes, once, at no charge, as long as you tell us before the cancellation window closes and the new date is available. Message us with your booking reference.

Xeneva Travels is the trading name of XENEVA TRAVELS PRIVATE LIMITED, a private limited company registered in India. Our registered office is at TOP FLOOR OFFICE NO 502, 1/56-D, Lalita park, Laxmi Nagar, East Delhi, Delhi - 110092.. Our GSTIN is 07AAACX5779N1ZI.

Delhi, Agra, Jaipur, Jodhpur, Udaipur, Jaisalmer, Mumbai and Goa. We keep the map small on purpose — we only list a city once we have an operator there we trust. If you want somewhere else, ask us and we will usually be able to arrange it.

Yes. We handle agent bookings, corporate travel and group departures, including multi-city itineraries and invoicing against a PO. Send us the dates, headcount and cities through the Contact page and we will come back with rates.

Yes. Every operator we work with holds the commercial permits for their vehicles and uses licensed guides where a licence is required. We have travelled with them ourselves before listing them.

Use the Grievance Cell page. Our grievance officer is Krishna. You can write to grievance@xenevatravels.com. We acknowledge within 24 hours and aim to resolve within 15 days, as required by the IT Rules, 2021.