We sell travel services — tours, transfers, charters, entry tickets, camps and multi-day itineraries. Nothing physical is shipped, so this policy is about cancelling a booking, not returning goods.
The cut-off for each journey is shown on its listing and on your voucher. Where a listing does not state otherwise, these defaults apply:
| Type of journey | Free cancellation until | After that |
|---|---|---|
| Day tours, walking tours, city sightseeing | 24 hours before start | No refund |
| Private transfers and car charters | 24 hours before pickup | No refund |
| Attraction and monument tickets | 48 hours before the visit date | No refund — tickets are issued in your name |
| Overnight camps and desert stays | 72 hours before check-in | 50% refund up to 24 hours, then none |
| Multi-day tours (2–7 days) | 7 days before departure | 50% refund up to 72 hours, then none |
| Luxury rail journeys | 30 days before departure | As per the rail operator's terms, stated on the listing |
Longer windows on camps, multi-day tours and rail exist because rooms, berths and permits are reserved in your name and cannot be resold at short notice.
Often better than cancelling. Provided you tell us before the cancellation window closes and the new date is available, we will move a booking once at no charge. Ask through the Contact page with your booking reference.
| Stage | Timeline |
|---|---|
| We acknowledge your request | Within 2 working days |
| We decide and tell you the outcome | Within 5 working days |
| Approved refund initiated with our gateway | Within 5 working days of approval |
| Money back in your account | A further 5–7 working days, depending on your bank |
Always to the original UPI account or payment instrument used for the booking, in Indian Rupees, processed through MMADPay. We do not refund to a different account, and we do not issue credit notes or store vouchers in place of money.
Where a coupon was applied, the refund is of the amount you actually paid. GST is refunded in the same proportion as the amount returned.
If a payment fails, nothing is charged. Where a bank has debited you against a failed transaction, the reversal is automatic and normally lands within 5–7 working days. If it does not, tell us with your booking reference and the UPI transaction ID and we will chase it with the gateway.
Escalate through our Grievance Cell, where our grievance officer Krishna will review it. Nothing in this policy limits your rights under the Consumer Protection Act, 2019.